Stéphanie Merle

I manage the implementation and further development of a Sales application: BTT (rate tender tool) within the global BDG (Business Development Group) project team. The project includes the following key tasks:

• Managing the day to day communication with the external developers

• Managing the day to day communication with the various involved Kuehne + Nagel IT departments

• Documentation of test scenarios for use by the project team members

• Management and performance of release testing

• Review testing and coordinate advise of bugs to the developers

• Roll-out: training for the global BDG teams and local pricing teams

• Coordinate further development for airfreight, seafreight and tariff maintenance (Requirements Specification)

• Reporting in Business Objects (publisher role)

From September 2008 to March 2010
London (UK)

Tasks:

• Manage and complete rate reviews and rate requests in timely manner, for customers that are part of KN’s Strategic Customer Development Program (seafreight and airfreight)

• Support BDG in global airfreight tenders

• Develop reports to allow detailed analysis of all rate components that are handled within the Business Development Group (BDG)

• Act as super-user for the BDG Tender Tool (BTT) in the EMEA region (training) and drive in this role the further development of the BTT

• Provide a focal point for the Global BDG Group working closely on rate management, strategies and comparisons.

• Maintain and develop the relationship with Global & Regional Product Personnel on key projects and in general to ensure ongoing market competitiveness and to assist in the creation of innovative rate solutions

From September 2007 to August 2008
Bristol (UK)

Tasks:

• Manage the information and data flow between the client and KN, addressing and resolving data quality issues when they arise.

• Close communication within customer’s organisation, acting as the interface between the supply base and the client, managing and processing data input from all suppliers globally.

• Ensuring on time delivery of orders / shipments by scheduling of transport against lowest costs, compared to the required service (through TMS - Transport Management System)

• Planning of orders / shipments and selection of carrier (quality and costs), maximising consolidation opportunities.

• Create and issue transport orders (shipment request / DCO) to the selected carriers and suppliers.

• Solving carrier / forwarder problems in relation to pick-up, transport and delivery together with customer service team.

• Respond to customer requests within an agreed handling time

From February 2007 to July 2007
Internship (Master 2 in "International Logistics Management")
London (UK)

Tasks:

• Optimisation of road transport flows between warehouse and airport.

• Reorganisation of collections' process

June 2006 to September 2006
(between Master's degree and Master 2)
La Verrie (85 - France)

Tasks:

• Controlling the quality of exports towards Spain and Italy

• Checking French branch offices' work in this regard

• Dealing with branch offices in case of bad quality in the French network