Jeremie ALEXANDRE

• Understand customer requirements, level of adoption
• Identify “at risk” behavior and develop appropriate re-engagement protocol
• Identify up sell or cross sell opportunities within existing accounts
• Pro-active outreach to discuss expansion
• Answer customer's questions and successfully negotiate issues related to expansion & renewals
• Manage customer renewals and retention within territory
• Manage top accounts within territory: product requests, general check-ins
• Reward continued purchasing and drive increased lifetime value
• Follow up on lost accounts to provide churn analysis

Gomez est la division de Compuware spécialisée dans les performances Web. Elle fournit des solutions de pointe pour l’optimisation des performances, la disponibilité et la qualité des applications Web et mobiles. Google, Microsoft,facebook, Yahoo, Amazon, Dell, Apple,... s'appuient sur les solutions Gomez pour suivre et optimiser la performance de leurs sites web.

As Business Development Manager, I was responsible for contacting prospective customers in France to generate sales revenue around Gomez Web application experience management solutions.

My activities were described as follow:
• Develop and implement a go-to-market strategy through internal marketing group as well as individual campaigns that drive pipeline and revenue growth in accordance to Gomez KPI’s and Metrics
• Prospect new accounts and build relationships with potential customers using phone and internet communications.
• Efficiently manage time to focus on activities that grow pipeline and revenue.
• Ensure a high activity of outbound calls is completed daily to assigned territories (minimum 70 calls per day).
• Use analytical skills to understand and qualify prospective customers, their business and technology issues and needs.
• Ensure all pertinent sales activity is recorded accurately in salesforce.com CRM system
• Leverage the Gomez virtual team to conduct discovery, qualify need and prove the value of Gomez solutions to address customer needs.
• Actively maintain a sales pipeline in accordance with Gomez metrics.
• Continuously strive to improve sales effectiveness and business acumen.

Achievements
• I achieved 114% of my sales targets in my first quarter at Compuware

Responsible for selling ACL audit analytic technology solutions to businesses in France and French speaker African countries. My role is to grow the revenue stream from existing accounts, and to proactively drive market expansion by selling into new accounts.

My current activities are described as follow:
- Responsible for account managing, sustaining and maximising revenues from named key accounts
- Identify new opportunities and develop new business accounts
- Being accountable for and managing quarterly account planning/strategy and pipeline
- Pursue long-term account strategy that maximized profits and assisted in cultivating long-term relationships with the appropriate decision makers.
- Call and personally visit at scheduled intervals potential, new and existing customers to facilitate new business.
- Perform client presentations articulating the value proposition of product, solution, and service offerings.
- Identify market trends to grow incremental revenue/commercial opportunities
- Liaise with other departments (e.g. Marketing, Support Renewal) to manage integrated campaign execution
- Identify new opportunities for expansion; implement appropriate sales and marketing strategies.
- Provide management with suggestions for improving volume, market share and price levels.
- Represent ACL Europe Ltd at selected events (e.g. Conference ATAI in Tunisia April 2010, IFACI event: Fraud Detection in Paris November in 2010) by promoting the company and the products to Audit and Financial Directors.

- Interact with customers to provide information in response to inquiries about products and services.
- Handle and resolve customer’s complaints by phone and email.
- Assist customers in opening accounts for various utilities such as technical support access or software downloading.
- Explain how to use customer account and how to navigate the company website.

-Assist the NEMEA region by effectively qualifying and maturing sales leads driven from outbound marketing/lead generation programs.
-Assist Clearswift sales by qualifying and maintaining appropriate ongoing communications with leads, with the aim of providing high quality leads to the sales force.
-Represent Clearswift at the IT Security Exhibition in Paris in November 2007 by promoting the company and the products to prospects, customers and partners.

Nous recrutons des consultants techniques Drupal (Francais-Anglais) pour les regions France, Benelux et Suisse. Si vous etes interesses contactez-moi sur viadeo ou par email: jeremie.alexandre@acquia.com


Acquia aide les organismes de toutes tailles a construire rapidement, facilement et avec un coût total de propriété moindre leur site web pour l'édition sociale; ceci en tirant avantage de Drupal, la plate-forme open source de l'édition sociale qui fusionne contenus et communautés. Nos produits, nos services et notre support technique permettent aux entreprises de tirer profit de la puissance, de l'innovation technique et de la valeur économique de Drupal tout en simplifiant l'expérience, en supprimant toute complexité et en minimisant les risques. Rendez-vous sur : http://acquia.com Téléchargez Acquia Drupal, la distribution entièrement gratuite de Drupal, sur http://acquia.com/downloads


Drupal usage is currently exploding across the Global 2000 in a way that has not been seen in the past ten years and I am on the front line when individuals and Enterprises alike contact the company regarding our unique mix of Drupal support and managed cloud offerings. Responsibilities include ensuring that prospective customers have the best possible experience finding the right mix of Acquia offerings for their needs.

Responsibilities

I am responsible for:
- Revenue goals for all Acquia products in my assigned territory.
- Identification, recruitment, development and management of prospective Acquia customers
- Manage customer opportunities, and quota/revenue responsibilities from end to end in a defined region
- Evangelize product value propositions and drive proactive engagement to develop net new opportunities

Traits & skills

PASSION: A conspicuous passion for Acquia’s vision and mission statement, coupled with the ability to develop a deep comprehension of the company’s offerings and value-added dimensions
DRIVE: A relentless drive to succeed and improve on the status quo. i have the opportunity to build upon and help create the high standard of customer care that will continue to differentiate Acquia
CREATIVITY: The creativity required to evangelize these business offerings and their benefits to a variety of audiences, with a mind toward creating opportunities for new business
SENSE OF URGENCY: High standards for delivering customer service and, related to this, a deep urgency to complete tasks and have a measurable impact on customer relationships and the business at large
INTELLECTUAL CURIOSITY: A natural curiosity that leads one to ‘figure out the answer’ and/or exhaust all available resources in pursuit of strong resolution to inquiries and issues
COMMUNICATION SKILLS: Confidend, strong communication and teamwork skills with all Acquia departments
ATTENTION TO DETAIL: Effective presentation skills and attention to detail