Henri MERCIER

Take ownership of all business applications in the organisation and ensure adherence to LVMH policy/best practices.
Manage and support all business applications for LVMH P&C UK.
Ensure best practices are implemented and monitored in terms of application development (internal and external).
Provide technology watch in order to suggest the best IT solutions to the business.
Provide IT support when necessary and work the IT Specialist to ensure continuity of support at all times.

Re-engineering of retail sales reporting & commission IS tool.
Scope: £1.4M/year of commissions paid across all brands (Christian Dior, Givenchy, Guerlain, Acqua di Parma and Pucci).
Interaction with sales, human resources, finance, business intelligence, training
First phase: analysis of the current situation.
Second phase: review head-office/field processes and competitors best practices, draft the new commission structure
Third phase: design the new retail tool specifications with automated data-entry (accompany with a supplier review)
Fourth phase: go live (2010 - Quarter 1)
Project run according to PRINCE 2 methodology.

Process improvement to enhance the Business Intelligence dpt.
Guarantee customer and item databases accuracy.
Maintain and update sell-in, sell-out and commission tools.
Development of new tools: product catalogue management, commission mgt.
Provide all standard reports in a timely and efficient manner.
Prepare and distribute price lists, create and maintain stationery templates.
Develop and maintain all administrative procedures.

Daily IT operational support: hardware and software. Development of internal customer service.
Implementation of ITIL standards.

Study and analysis of customers’ needs in computer infrastructure
Research, audit and development of an application on the convergence of network infrastructures toward voice over IP (VoIP).

Training 6-12 persons on specific computer software (beginner level to expert)
Training is conduced over 2 or 3 days on Microsoft Office, Quark XPress, …

J'ai été vendeur pendant deux ans, passant du simple vendeur débutant à un statut de vendeur important malgré mon poste à temps partiel.

Stagiaire pendant un mois dans cette grande société d'assurance au service de gestion de contentieux.