Christelle Muller

Service Measurement is TNS RI's division specialised in creating bespoke custom data acquisition systems and validation platforms to deliver critical business intelligence to some of Europe’s largest organisations
Large scale operational capabilities are at the heart of Service Measurement's offer including Quality of Service measurements for End to End clients and governmental organisations

My key responsibilities are:
Developing Client relationships through proactively supporting and developing new business from existing clients and showing great understanding of client business and market

Financial management by monitoring project costs and completion within budgets

Participating in proposal processes by recognising opportunities, generating requests for proposal, showing accountability for integrity of proposal and demonstrating Market& Research expertise to inspire clients and team

Ensuring Project management / Fieldwork by proactively working with team and suppliers within a continuous emphasis on process improvement and quality service

Ensuring materials meet business clients needs, by proactively and continuously exploring the various markets in order to propose actions and documentations in line with the reality of the markets

Analysis/reporting by ensuring client deliverables meet expectations and needs, and delivering excellence with existing End to End clients

Leadership, by demonstrating excellence in technical and market expertise, planning resources and anticipating challenges to ensure smooth running projects

Managing and developing a team of approximately 8 people working across End to End clients

Recruiting, and retaining high quality people through succession planning and performance management

Supporting a learning culture through development of junior team members, being a source of knowledge on industry developments and the TNS RI offer for Service Measurement

Responsibilities:
•Leading large scale international quantitative and qualitative studies (including quota management, monitoring and fieldwork for branding and segmentation studies)
•Coordination of complex multi-country branding studies within the medical & health care sector (name definition, name validation)
•Client consultancy in the healthcare environment (project definition and methodologies)
•Questionnaire design and guideline production (quantitative, qualitative, branding studies, patient charts and trackers)
•Qualitative interviewing of study participants, qualitative analysis
•Establishing partnerships and service level agreements with suppliers (fieldwork & translation agencies)
•Panel Development
•Business Development
•Account Management
•Team management and development
•Production and presentation of detailed reports, arising out of the studies and research conducted

Responsibilities:
·Meeting with clients
·Conducting qualitative interviews with study participants
·Conducting quantitative studies on large scales
·Writing reports based on results from qualitative and quantitative studies
·Acting as a market research consultant with clients
·Conducting specific new technology based projects

Responsibilities:
• Coordinating e-Panel market research studies
• Monitoring the progress of study quotas and incidences
• Being a central contact person for internal Project Managers and/or Operations for any information regarding e-Panel studies
• Acting as an e-Panel consultant by offering solutions to Project Managers (for e-Panel surveys)
• Checking e-Panel programs (testing the online survey) in terms of skips and language
• Tracking logistics results at the end of fielding time