Thomas Lacroix
Senior Project Manager, XenServer, Citrix Systems, Datacenter and Cloud Division
Turnkey technical teams creation targeting support and development.
Multi-site & Multi-Cultural team management, Mobile software deployment with ODMs in Asia, Customer support leadership, Professional services project management, Technology transfer, Mobile software development program management, software architecture, functional roadmap, technology monitoring, technical marketing, product requirements management, Linux mobile platform.
124 contactsSoftware development project management for XenServer product
2009 - 2010turnkey solution for technical team deployment.
• Setup support structure in multiple sites: define each team organization and related open positions. Recruit and manage team members.
• Office management: find premise, manage suppliers (furniture, IT network, decoration)
• Ramp up senior professional service and support engineering team
• Customer relationship management (ODMs, OEMs, Operators)
• Presales: M&S cooperation to create product offer, presale engineering management to support customer requests and relationships with operators
2008 - 2009Software development manager
Head of software development (mobile AJAX framework).
• Setup and manage core development team
• Organize trainings to complete the team skills (PM, Architecture, development)
• Project management for feature development (full software development life cycle implementation)
Customer support manager, Asia
Head of customer support and professional services in Asia
• Setup technical team: define team organisation and related open positions. Recruit and manage team members
• Ramp up from 0 to 6 professional service senior engineers in 5 months.
• Define business plan and ramp up of professional services organisation
• Presales: product management for Asia and presale engineering work to support customer requests and relationships with operators.
2004 - 2008• Definition of the software roadmap, following market trends and customer requests
• Leading technical decision on the architecture of the overall platform for a new highly customizable software suite and first cost optimized single core virtualized UMTS-Linux platform
• Participation to sales road shows in Asia to understand market trends and customer needs
• Chairman of Purple Labs at the LIPS forum (international standard body) to normalise Linux software interfaces between mobile Linux ISV.
2004 - 2006• Planning, coordination of all developments done on the new Linux platform (from 4 to 30 developers), for of complete rewrite of the software framework
• Daily follow up of the developments until the commercial release of the product, including issues reported by testers and customer
• reporting
• release/clusure of the project
2002 - 2004Software integrator of TSM100 product line (02/03 to 01/04)
• Release of a full feature multimedia touch screen only phone, the firsts Purple Labs commercial success, which were sold at 133k units
• Leading main software integration from all software teams: delivery management, software builds, debug and problem report reviews.
Software developer in driver and OS team (02/2002 to 02/2003)
• Development and integration of a multimedia framework, RTOS core services, and OS instrumentation library for real-time and memory corruption analysis.