Teresa Galvan
Community Manager, Nexmo
IT professional with over five years experience in the SMS messaging space.
Highly focused on Customer Advocacy and Satisfaction.
Keen on new technologies and ways to communicate. Experienced in technical training, technical writing and project delivery team work. International experience in the corporate world in the UK, Spain and Silicon Valley.
Currently working as Community Manager for Nexmo SMS API.
http://nexmo.com
6 contacts2007 - 2010•Customer Service Representative on US projects for new products, enhancements to existing products and small works/business as usual initiatives. My goal is to ensure that the Support teams needs are understood and met on those projects and that the solution that goes into production meets our requirements.
•Managing the Customer Facing and Internal Technical Knowledge Base(s). This consists of making sure all relevant articles & issues are written and published.
•Producing and/or updating training material and new starter’s training.