John O'Leary
Customer Experience, British Airways
A highly experienced project and programme manager.
Specialising in product strategy and innovation, brand and online product development and delivery.
Experience of legacy process change and new initiatives driven through involvement in major corporate change programmes.
Delivering a considerable track record of commercially successful product implementations generating bottom-line benefit to the company, and value added services to customers.
Goal is to broaden my experience, with a particular emphasis on strategy development and delivery.
Specialties:
- Strategy Development
- Brand Development
- New Technology
- Process Change
- Project and Programme Management
- Public Relations
13 contactsEnsuring the consistent delivery of the end to end British Airways customer experience. Championing the voice of the customer during an unprecedented period of transition in the company's history.
Working with partner departments including Customer Insights, Customer Relations, Customer Partnerships and frontline delivery areas worldwide, driving the customer experience agenda to ensure a consistent delivery of the customer promise.