Shujah Farooq

Day to day team management
Supervise tasks achievement
Liaise with Carrefour and all other retailer partners
Manage relationship and business development with Software, Movies and Music publishers in France
In charge of the relationship with SACEM
Organise training for new account manager's

* Negotiate contracts and rights with publishers
* Manage relationship with existing publishers of our catalogue
* Manage existing retailers and distributors
* Prospect for retailers and distributors

GTT is a global network integrator that provides its clients with a broad portfolio of wide area network and wireless mobility services.

* Year to date target : 122%
* Monthly target of £40 000
* Account manage day to day requests/issues from clients.
* Designing the most reliable and cost effective Telecom connectivity links
* Preparing and presenting quotes to clients
* Use consultancy approach to understand clients projects and work along them to reach their objectives.
* Providing information for the project managers in order to deploy the services.
* Co organise deployment projects with client and project managers
* Organise training for client’s end user
* Generating weekly activity reports & forecast.
* Attending Telecom Events representing GTT in Europe.
* Travelling and meeting clients.

* Responsible for growing business into the SME market for the BT Local Business base across the UK. Looking after 3000 B2B accounts.
* Business sold through audio and web conference packages and with Video Hardware (Polycom, Tandberg, LifeSize)
* Grew client base by 84 clients including consulting, marketing and engineering firms
* 95% of £5.2 Million target YTD (2008)
* 97% year to date of £5.8 Million Target - 2009
* Developed the relation with Microsoft and Webex on a strategic level for supporting BT Conferencing for SMES
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Responsable de comptes
* Chargé de 3000 comptes B2B principalement en UK
* Vente entre 1000 à 300 000 € selon services/produits
* Package moyen de vente entre 2 000€ à 60 000 €
* Prospection de clients, Présentation face à face, assisté aux séminaires et conférences à travers le pays
* Etablir projet déploiement et d’adoption avec clients
* Présentation et négociations avec chefs de départements et CEO
* 95% du Target 2008 de 5.2 Million €
* Prévision 103% du Target 2009 de 5.8 Million €.
* Entretenir relation avec Partenaire ; Microsoft, Cisco, Polycom et Tandberg.

* Developing new business into the French market and French companies across Europe.
* Average package between £2k and £5k.
* Grew client base from 8 to 122 including banks, engineering firms
* Average upsell of 10K per account and per year.
* 113% of 264K target YTD when left in November 08
* Created the relation with Microsoft and Webex on a strategic level for supporting Intercall’s presence in France.
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* Prospection de nouveaux clients en France
* Présentations et démonstrations de produits
* Négociation prix et termes contractuels
* Expansion de la base de clients Français de 8 à 122
* Création et en charge du partenariat avec Microsoft et Cisco.
* 70% du Target 2007 de 190 000 €
* 113% du Target 2008 de 264 000 €

* Prospecting and recruiting new agents for the Ritz Carlton Desk.
* Organising and conduct ongoing training for the Ritz Carlton Reservations Sales Agents.
* Organising performance check (Motivation and advices during one to one, KPI monitoring, coaching, motivating, disciplinaries) for every agent of the team.
* Provide assistance to the Ritz-Carlton Reservations Sales Agents, answering their questions and providing clarification on a wide variety of topics.
* Responding to customer service opportunities receiver by phone, fax, e-mail or mail; acting as liaison among the hotels, the centre, guests and/or management to find resolutions to problems.
* Preparing weekly and monthly team reports for the management.

- Employee of the month June 2005
* Be an independent associate, able to recognize problems and formulate plans to overcome challenges to get work done quickly with a high degree of quality.
* Assisting the Ritz-Carlton/Marriott guests in making reservations, provide customer service and assist with problem resolution. Learn to identify different types of guests and adjust selling skills to capture the sale.
* Dealing with Corporate Companies according to our agreement, sending information about meetings and seminars facilities, making invoice.