Lenny Manlay

Lenny Manlay

Account Manager, Convergys

Alnwick, United Kingdom

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His background

  • Today

    Account Manager

    +5000 employees

  • Today

    Cisco, Convergys

  • Today
    March 2012
    May 2011

    Customer Relations Advisor


    Assisting with retailers’ and foreign distributors’ enquiries, complaints and jewellery product knowledge.
    Visiting clients overseas mainly in France and Italy to expand our network, help with sales and orders.
  • Today
    May 2011
    April 2008

    Senior Trilingual Sales Customer Executive

    +5000 employees

    Assisting in the interviewing and hiring of new candidates. Responsible for General Motors’ customers who are based in Switzerland. In charge of consultants who use French, Italian and English on a daily basis to deal with product enquiries, complaints and assistance with parts and services. Developing business relationships with General Motors’ retailers across Europe, ensuring continuous sales between dealers and customers by maintaining excellent customer satisfaction and retention. Provide excellent customer service in a professional, polite and clear manner by paying attention to each individual’s needs. Constantly assist new colleagues with their enquiries and volunteer to help other teams when necessary. Handle occasional meetings, daily team statistics and one to one performance reviews.
  • , Newcastle

    Tyne Met

    Team Leading techniques and experience.
  • Today
    April 2008
    August 2005



    Sales and Service Representative/Trainer.

    Materials Controller: Sourcing, buying and expediting material to support the hangar operation. Making sure that all items for BAE 146 aircraft were supplied in a cost effective and timely manner by communicating with several internal and external departments. Dealing with suppliers from all around the world, as well as liaising with the hangar production staff. Achieved good organisational and negotiation skills.

    Customer Relations Executive:

    Handled both verbal and written customer feedback; provided prompt and professional replies in writing or on the telephone. Communicated with relevant internal departments on customer feedback and ensured remedial actions and future improvements were taken to secure customer retention. Dealt with most foreign cases considering my language skills and reduced the backlog of enquiries by working to strict deadlines, by volunteering for overtime and launched a new online feedback system.
  • Today
    August 2005
    July 2004

    Telesales Executive

    Archant South West

    Increased sales revenue by continuously searching for new businesses. Understand the benefits of advertising in newspapers, magazines and on the web to local companies. Strong negotiation skills, with targets successfully exceeded every week. Organised, professional and self motivated to succeed in a competitive marketplace. Understand the importance of customer care and marketing. Confident, resilient and commercially minded.
  • Today
    June 2004
    October 2003

    Ground Crew Supervisor

    Exeter International Airport

    Followed the correct procedure of manual handling of baggage from the conveyor belt to wheeled containers and from dollies onto arrival belt. Worked in the aircraft holds, loading and unloading baggage in accordance with the aircraft load sheet. Carried out accounting for checked baggage and dealt with occasional cargo and mail flights. I was mainly in charge of the loading bay and organised my colleagues’ roster.
  • Exeter University

    Postgraduate Certificate, MA in French/English Literary Translation.
    Foreign Languages -
  • Exeter University

    BA Hons in modern languages, French and Italian (2.2)
    Foreign Languages
  • A-Level Equivalent
    Literature and Languages

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His skills

  • Customer care
  • Telesales
  • Spanish
  • Sales
  • Languages
  • Interpreter
  • Import
  • French
  • Foreign Languages
  • Export
  • English
  • Translator

His languages

  • English
  • French
  • Italian
  • Spanish
  • Russian

    His hobbies

    Foreign cultures travelling

    About him

    Originally from Bordeaux, France, I am an experienced linguist.
    Bilingual: French/English and fluent in Italian.

    My background includes customer care, sales and foreign languages. I am a team player and easily adapt to new situations.

    I have a strong passion for foreign languages and will relocate if an appealing offer is made.

    Please look at my profile and get in touch if you have anything relevant to offer.

    His activity on Viadeo

    Recent contacts
    Valeria Cavaliere
    Marine M.
    Arnaud Bedel
    • Director Product Management, Program Manager, Agile Coach at Axway