- Today2016Cisco, Convergys
- TodayMarch 2012May 2011
Customer Relations AdvisorChamiliaAssisting with retailers’ and foreign distributors’ enquiries, complaints and jewellery product knowledge.
Visiting clients overseas mainly in France and Italy to expand our network, help with sales and orders.
- TodayMay 2011April 2008
Senior Trilingual Sales Customer Executive+10,000 employeesAssisting in the interviewing and hiring of new candidates. Responsible for General Motors’ customers who are based in Switzerland. In charge of consultants who use French, Italian and English on a daily basis to deal with product enquiries, complaints and assistance with parts and services. Developing business relationships with General Motors’ retailers across Europe, ensuring continuous sales between dealers and customers by maintaining excellent customer satisfaction and retention. Provide excellent customer service in a professional, polite and clear manner by paying attention to each individual’s needs. Constantly assist new colleagues with their enquiries and volunteer to help other teams when necessary. Handle occasional meetings, daily team statistics and one to one performance reviews.
- Tyne Met, Newcastle
Tyne MetTeam Leading techniques and experience.
- TodayApril 2008August 2005
SalesFlybeSales and Service Representative/Trainer.
Materials Controller: Sourcing, buying and expediting material to support the hangar operation. Making sure that all items for BAE 146 aircraft were supplied in a cost effective and timely manner by communicating with several internal and external departments. Dealing with suppliers from all around the world, as well as liaising with the hangar production staff. Achieved good organisational and negotiation skills.
Customer Relations Executive:
Handled both verbal and written customer feedback; provided prompt and professional replies in writing or on the telephone. Communicated with relevant internal departments on customer feedback and ensured remedial actions and future improvements were taken to secure customer retention. Dealt with most foreign cases considering my language skills and reduced the backlog of enquiries by working to strict deadlines, by volunteering for overtime and launched a new online feedback system.
- TodayAugust 2005July 2004
Telesales ExecutiveArchant South WestIncreased sales revenue by continuously searching for new businesses. Understand the benefits of advertising in newspapers, magazines and on the web to local companies. Strong negotiation skills, with targets successfully exceeded every week. Organised, professional and self motivated to succeed in a competitive marketplace. Understand the importance of customer care and marketing. Confident, resilient and commercially minded.
- TodayJune 2004October 2003
Ground Crew SupervisorExeter International AirportFollowed the correct procedure of manual handling of baggage from the conveyor belt to wheeled containers and from dollies onto arrival belt. Worked in the aircraft holds, loading and unloading baggage in accordance with the aircraft load sheet. Carried out accounting for checked baggage and dealt with occasional cargo and mail flights. I was mainly in charge of the loading bay and organised my colleagues’ roster.
- Postgraduate Certificate, MA in French/English Literary Translation.
Foreign Languages -
- BA Hons in modern languages, French and Italian (2.2)
- A-Level Equivalent
Literature and Languages
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- Customer care
- Foreign Languages
Originally from Bordeaux, France, I am an experienced linguist.
Bilingual: French/English and fluent in Italian.
My background includes customer care, sales and foreign languages. I am a team player and easily adapt to new situations.
I have a strong passion for foreign languages and will relocate if an appealing offer is made.
Please look at my profile and get in touch if you have anything relevant to offer.