Jerome Bernetiere
Business Transformation and Technology Integration
We are working with local as well as global companies involved in infrastructure and networking projects that will transform their business. We design, implement and optimise such projects as well as providing kits (Cisco or non Cisco).
21 contacts2010 - 2011Managed existing UK customers from a wide range of verticals, including Banking, Insurance and Retail.
I made sure their current portfolio of BMC products met their requirements as well as worked closely with key people to identifiy and address new business challenges.
Products: Mainframe data and performance monitoring, multi-platform workload automation, multi-platform middleware management and monitoring.
2008 - 2010Active search of new customers via cold calling.
Products: Mainframe data and performance monitoring, multi-platform workload automation, multi-platform middleware management and monitoring.
Territories: UK & Ireland, France & Switzerland, Spain & Portugal.
2006 - 2008In charge of managing Helpdesk teams. Managed multi-lingual, multi-shift and multi-SLA teams, from 6 to 50 members.
Responsibilities included:
- basic HR support
- setting up and monitoring of KPIs
- monitoring of SLAs
- complaint administrator
- ad-hoc reporting