Jean-Claude Niyoyera
IT analyst, Caterpillar Inc
Professional with over 2 years IT service analysis, customer service and research experience.
Excellent interpersonal and people skills. I have worked as an IT analyst professional and I am currently a student member of the Chartered Institute for Securities and Investement, I have completed and passed the three modules of the Investment Admnistration Qualification( Introduction to Investment, FSA Financial regulation and Global Securities Operations).
Well-versed with project management concepts and tools, I also have a keen interest in information technology especially database management systems and ERPs.
My career goals evolve around my two most demonstrable areas of interests ie. Financial services and Information Technology. I am interested in applying my skills and experiences in a business analysis capability.
Fluent both in French and English, I have a working knowledge of Dutch and Spanish. I also have a substantial International experience where I had the opportunity to study and work in various countries including East Africa, Belgium, UK, USA and Luxembourg.
10 contactsMy responsibilities include:
Remote support of desktop operating systems and applications including Windows, Lotus Notes and MS Office.
Remote support of production applications including SAP and Auto-CAD.
Remote support of IT infrastructure including networks, active directory and Unix.
VPN Coordination
Managing High impact IT incident to make sure these are resolved in a timely fashion
Educating IT service end users on various IT service processes.
Tasks and responsibilities:
- Provided technical support for Microsoft’s Windows Live products and services
- Liaised with the product experts to share ideas on ways to improve business support processes
- Provided feedback on the performance of the products and services
2009 - 2009Worked on a project called NORMAFI-IT (Normalisation, Finance and Information Technology),
http://www.ilnas.public.lu/fr/actualites/evenem... (in French).
Tasks and responsibilities:
- Established and updated a project plan
- Carried out research work and wrote reports
- Organized meetings with the various project stakeholders ( internal end external)