Jackie Maheritsiory
Customer Service representative, EBSCO Information Services
I have recently earned my Masters degree in Tourism Destination Management, at La Rochelle Business School of Tourism. I have also just finished a 6 months internship as a Marketing Assistant within Azafady, a small UK registered charity and NGO working in South East of Madagascar. Therefore I am currently looking for a job in the travel and tourism sector. My education and my various professional experiences have enabled me to gain skills in diverse areas such as Customer Service, Destination Management, Marketing, Sales, E-tourism and the like.
I am an open-minded girl, extremely motivated and dynamic; my main qualities are the adaptability, ease of communication and good approach for other people. Furthermore I am customer service oriented, hard worker and have a passion for travels and especially ecotourism (and what better place for that than Madagascar!)
If you are a profesional interested in my profile and require further information feel free to get in touch with me.
I also invite the other persons as I am always happy to develop my network because life is about sharing!
46 contacts* Managing a portfolio of customers, meeting their day to day requirements and liaising with them via the company web portal- EBSCONET
* Liaising closely with Customer Account Manager and executing all customer service administration tasks
* Handling queries and issues from customers in their subscription management while demonstrating good office skills (IT literate, time management, prioritisation and organisation)
My role within Lebara implies:
* Handling queries and assisting with product information,
* Providing prompt solutions in order to keep a high level of
customer service.
- Carrying out a Marketing analysis on the organisation, its projects and volunteers;
- Implementation of Marketing strategies within a small charity
- Marketing reports writing
- In charge of targeting the French market
- Set up partnerships with Malagasy/French actors
- Translation of the promotional materials in French
- In charge of the overall events strategy: raise awareness,implement new initiative and develop collaborations with counterpart organisations;
- Organised and set up School Talks and Careers Fairs to promote Frontier’s education, conservation and exploration’s projects all around UK;
- Responsible for the budget related to Events and commercial negotiations;
- Assisted with all aspects of marketing, press and Public Relations of Frontier expeditions including writing promotional literature and presentations.
- In charge of the reception and the information of tourist;
- Dealing with actors of the hospitality and tourism sectors;
- In charge of the local events edition on the tourist office’s website;
- Set up and run a stand of the tourist office on the Tall Ships’Race’s Village to promote the city.