Hortense Rogez

Working within the Insight Capabilities Team, I undertake a range of duties in relation to customer information while delivering improvement projects for the business.

My Job Outline:
- Development of the business best practices around our customer information enabling the impact of emerging and developing channels to be fully understood by senior management.
- Engage and co-ordinate virtual teams across the business, both technical contacts and business managers, to ensure accurate plans and assumptions are obtained.
- Collate analysis using business objectives, change plans, and 3 year plans/strategies to develop a clear view of the required improvement roadmap.
- Liaise closely with senior business owners to secure business support and approval for the improvement roadmap.
- Working with key business users, identify new opportunities to resolve business issues in relation to information standards and compliance.
- Ensure appropriate analytical methodologies have been applied to support robust and effective plans.

My Working Personality:
- Enthusiastic and Confident
- Strong communicator with experience of influencing key decisions makers
- Has drive and experience to deliver business improvements
- Able to demonstrate knowledge about business improvement processes and methodologies
- Confident of using numerical and analytical skills to deliver change
- Experience of facilitating and leading cross-business workshops

- Organise & Plan Ahead
- Manage Self
- Manage Relationships
- Deliver Results
- Understand the Business
- Learn and Share Knowledge

Managing 2 other members, Responsible for all Internal Sales and Marketing Activities in a Powdercoating and Spraying equipment manufacturing company with brands distributed worldwide. My functions include:

• Ensuring the Internal S&M activity develops into a proactive department with the goals of generating enquiries (through sales or marketing activities), reacting to enquiries (and activities supporting enquiries) and handling customer orders (with ownership and responsibility, of course!).

• Ensuring the Internal S&M function fulfils all reasonable customer-led requirements whether coming directly from customers, distributors or members of the Sales Team.

• Preparing monthly & quarterly reporting for performance parameters (such as quote time, delivery times, complaints, etc.) as specified, continually reviewing reporting and improving where appropriate.

• Primary Contact for Marketing partners internally within the EXEL Industries Group.

I have actually been appointed to many different projects or assignments, first of all coordinating an ERP implementation project (Movex), which was provided for in our French branch and being installed here in the UK office.
Also involved in activities such as organising exhibits (W6 at the NEC, Birmingham), updating literature and artworks, web presence. I have achieved to redesign the complete Company image in accordance to our Group. But also, databases management including qualifying leads before passing them on to the Account Executive and assist in advancing opportunities through the funnel. I work with Account Executives to advance those opportunities, especially on quotes. Since we are a very small team, I assist a lot in the processing of orders and any other customer requests (warranties, deliveries, technical information, administration) whenever needed.

Purchasing Manager in charge of 125 suppliers representing 4m€ of purchase orders.
Products: Automation, Electric & Electronic, IT, Sub-contracting.

SAMES Technologies in a few words...

Activity: powdercoating and spraying electrostatic equipment.
Market: Automotive, Plastic, Wood and General Industries.
Challenge: highly technical goods to supply at the lowest cost from European Suppliers with a key motto for pro-activity.