Grégory Dumont

My role as Head of eService Strategy is to organise and oversee the design, development and marketing of strategic projects for a number of high-profile clients in the TMT sector. These projects include innovative front-end filtering solutions, such as web self-service diagnostic platforms, point of sale repair and support solutions, and contact centre diagnostic knowledgebases. At the other end of the supply chain, I also manage the development and implementation of web service platforms for the recycling and trading of mobile devices and consumer electronic products.

As a director of consultancy firm Aston Project Ltd, my role is to advise companies on how to apply technology in key areas that can improve business performance and agility. As a business, we focus on the small and midsize enterprise market. We help businesses achieve greater and faster returns for their IT investments, by effectively selecting and applying technologies such as open source software and cloud computing.

Core areas of expertise:

- Content management systems
- Enterprise collaborative platforms
- Document management sytems
- Helpdesk and service desk systems
- Search engine optimisation
- Infrastructure design, networking and security
- IP telephony solutions

Being responsible for the overall IT organisation, my role is to develop the IT strategy according to the critical requirements of the Business. I direct and oversee all IT resource planning, budgeting and operational initiatives, including ERP/WMS, web platforms, partner system interfaces and infrastructure (network, security, datacentre operations).

I also lead and project manage all customer IT development projects, bringing direct revenue streams into the IT operations. Projects range from web booking and reporting platforms to contact centre solutions and business support applications.

Role summary:
- Manage 15 (direct and indirect) professionals with budget responsibilities up to £3m annually
- Organise and oversee strategic projects to streamline costs and drive critical business process improvements
- Design innovative solutions to enhance the value proposition and drive customer loyalty
- Implement effective strategies to improve IT service delivery and customer satisfaction
- Interface with partners and contractors to develop and maintain IT operations and monitor service level agreements

Working at the French head office of this electronics company, I was in charge of the marketing and commnunication department. I supervised the creation of marketing material, including the company's logo and graphic design guidelines. I was also in charge of preparing tender documents for major clients, including mobile phone carriers and handset vendors (e.g. Orange, Motorola, Siemens, Bouygues Telecom, SFR).

During that time I also took part in the infrastructure overhaul, redesigning networks and systems to improve efficiency and facilitate communication within the business. I managed the implementation of the group's Intranet and its email solution platform, as well as several security systems. I also supervised the creation of the first e-commerce website for the company.

After graduating from University, I was hired to establish the UK subsidiary for a French electronic service and repair company. I was part of the team that put the business plan together, then went on to select the premises, organise the start-up business operations and hire the first few employees. Everything had to be done, which was both exciting and challenging. Production started in January 1997 after just a few months of intense preparation. After two years, I then returned to the French HQ on a new assignment. By then the UK company was already 45 strong and growing fast.