Garrick Hurter

eOffice combines the latest IT technology with contemporary design.It also offers ready made offices and meeting spaces, with the latest technology, available on a flexible basis.Other services provided include:
-Hotdesking
-Virtual office
-Meeting rooms
-Conference room
-Videoconferencing
-ePA - Virtual PA
-Membership
-Secretarial Services

My Duties include:
•Front Office Customer Service – meeting and greeting in a friendly and professional manner
•Telephone answering and message handling
•Managing meeting room bookings and occupancy checks
•Secretarial and administrative support to eOffice clients – where required.
•Handling Incoming and Outgoing Mail on behalf of eOffice and their clients.
•Organising couriers, catering and other general day to day office administration duties and supporting the Business Centre Manager.
•Printing, copying, faxing, shredding
•Monitoring of supplies for meeting rooms
•General facilities checks ensuring the Centre is maintained to a high standard using a standard Check List and managing issues requiring attention.
•Conversant and compliant with the Business Centre’s Operations Manual ensuring all policies and procedures are adhered to at all times.
•Support consistency of service through punctuality and attendance.
•Security checks and monitoring.
•Banking and basic accounting duties.

March 2007 – November 2007 ( 9 months)

Conference supervisor for a 4 Star deluxe hotel in London, involved me being an ambassador for the hotel as I was to greet guests in the reception and direct them to the conference room. I acted as a point of contact for the event organiser in helping them throughout the day from setting up equipment and organising times for their breaks to greeting the guests on arrival. The job required me to have good time management skills as well as working both independently and with colleagues in reception and restaurant staff at lunch to make sure that each conference runs smoothly. When the conference had finished I greeted the guests for the final time and said goodbye to the organiser before resetting the room for the next conference. The position required me to have good interpersonal skills with guests, good communication skills over the telephone as well as face to face with organisers, time management skills and working independently as well as being a team player for the hotel.

I was a supervisor at wetherspoon; this included more detailed operations training such as safe management and employee management. It also included stock delivery take, changing barrels, bar work and stock rotation. I have also completed a KST (Key Staff Training) course allowing me to train new staff, helping them in their daily duties, motivating them and being available to deal with any problems they may have. I have learnt to be flexible, as my shifts are different each week, as well as being required to perform various tasks that arise during my shifts. I have also come to realise the importance of customer care, and the impact that this has on any particular company.