Floriane Hilaire

Floriane Hilaire

Foreign Language Assistant, King Edward VI School

Currently employed at King Edward VI School

Previous: Sitel (Contact Center), Convergys, Gaggenau, Cafe Danner, Okaidi, Auchan, Roquette Freres


Previous: Newcastle Business School, Northumbria University, Université Marc BLOCH, Université Nancy 2, Université Strasbourg 3 Robert Schuman, Lycée Jean Monnet



    = > Octobre 2012 - Mai 2013: French Assistant, King Edward VI School, Morpeth, England. = > May-July 2012 : Work placement as a translator (German and English to French), Bosh and Siemens, Lipsheim, France. = > 2014: Master in Science with Commendation in Business with International Management, Northumbria University, England. = > 2012: Bachelor Honors Degree in Foreign Languages (English and German), University of Strasbourg, France. = > 2007 : French and German Baccalaureate, Jean Monnet High School, Strasbourg, France. Skills Languages : > French : Mother tongue > English : fluent written and spoken (European level : C1) > German : fluent written and spoken (European level : B2) IT : > Excellent knowledge of Office packages


Foreign Language Assistant

At King Edward VI School

From October 2012 to Present

Customer Service Advisor

At Sitel (Contact Center)

From July 2014 to September 2014
Handling inbound calls from First Utility customers in English. Dealing from general helpline queries to appointment making and escalations.

Sales and Service Agent

At Convergys

From June 2013 to August 2013
Inbound and outbound calls from customers in English, French and German.

Stagiaire en traduction

At Gaggenau

From June 2012 to August 2012
J'ai effectué mon stage de deux mois à Lipsheim, en France. J'ai principalement traduit des prodédures de l'allemand et de l'anglais vers le français.

Université Marc BLOCH, Strasbourg

Licence, Université Marc BLOCH

From September 2010 to June 2012
LEA (Langues Etrangères Appliquées)


At Cafe Danner

From September 2011 to May 2012
J'ai travaillé pendant plusieurs mois en tant que serveuse à Kehl, en Allemagne.

Conseillère de vente et hôtesse de caisse

At Okaidi

From October 2010 to July 2011
j'ai travaillé avec une clientèle internationale (anglaise et allemande principalement)

Lycée Jean Monnet, Strasbourg

Mention Assez Bien, Lycée Jean Monnet

From September 2006 to June 2007
Baccalauréat Littéraire et Abitur (Baccalauréat Allemand)


  • Administration skills
  • Communication skills
  • General Knowledge
  • Interpersonal skills
  • IT

Langues parlées


Centres d'intérêt

  • to read
  • to travel