Faycal Bennani
General Manager, INTERCONTINENTAL HOTELS & RESORTS /Holiday inn Express Birmingham
Experienced General Manager, over 8 years experience with Accor UK and Intercontinental Hotels & Resorts UK. accountable for leading , directing and managing hotel operations to ensure consistent high level service quality and customer satisfaction, and on the other hand Profitable, cost efficient operations, compliant with company policies.
I have a Solid finance and management skills; Logical and methodical approach to achieving tasks and objectives; Decisive and Results driven; Identify and develop opportunities; Strive for quality and applies process and discipline towards optimising performance; Effective multi-lingual communicator & motivated team player; encouraging talent and minimising turnover; Good listener and eager for challenge; Follow budgets and meet financial targets.
579 contacts•Planning and organizing accommodation, catering and other hotel services
•Promoting and marketing the business.
•Managing budgets and financial plans and controlling expenditure.
•Setting and achieving sales and profit targets
•Ensuring compliance with licensing laws, health and safety and other statutory regulations
•Recruiting, training and monitoring staff
•Supervising maintenance, supplies, renovations and furnishings
•Dealing with contractors and suppliers.
•Carrying out inspections of property and services.
2007 - 2009•Ensure that all employees are trained for their positions to maximise service, production and efficiency.
•Conduct employee performance evaluations as prescribed, control staffing.
•Maximise profits and control costs.
•Manage property operations on day to day basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance and profit.
•Ensure that employees are both result orientated and team focused.
•Communicate company goals to department employees.
•Direct and coordinate the food & beverage operations.
•Ensure the property is well maintained.
•Assist in the preparation of property budget and forecasts.
2007 - 2007