Eliane Pony

• Collecting income and assisting in the development of income generation including achieving and maintaining the lowest possible levels of arrears
• Providing an effective and customer focused housing management service to residents
• Providing front line services to the public in reception and home visits
• Provision of effective housing benefit and welfare advice including debt advice
• Negotiating an acceptable level of repayment of arrears explaining legal implications of non-compliance
• Preparing and approving cases for legal proceedings, to present cases at Court as Lewisham Homes witness in court proceedings
• Dealing all stages of arrears recovery
• Liaising with HB and other external agencies
• Referring vulnerable tenants to relevant agency

• Providing customers with information on products, services and new promotions
• Dealing with and resolving customer complaints and enquires
• Cash handling and recording transactions on a daily basis
• Liaising with team managers informing them of branch progress
• General administrative duties such as photocopying, sending faxes and answering the phone