Ledum M.

Information Security Assessment of the business processes.

Developed the Quality Management System (QMS) for the company which is based on ISO 9001:2000.

Maintaining the developed Quality Management System (QMS).

Part of the team that is presently reviewing the company’s website in order to improve on the patronage of customers on the company’s products.

Developed the Quality Management System (QMS) for the company which is based on ISO 9001:2000.

Maintaining the developed Quality Management System (QMS).

I developed the organigram for the company

Identification and development of the business processes based on the requirements of ISO 9001:2000

Developed the performance framework for the business using statistical techniques for management review.

I developed the business presentation package that details the modus operandi of the company’s business for presentation to the company’s suppliers.

I planned and conducted a logical security IT audit programme for the company. The following areas were audited:
Systems Understanding
Security Management
Security Administration
System Configuration
Access Controls
File and Directory Protection
Reporting and Auditing

Developed the performance measurement framework for the business

Designed and developed the various Information Security policies and modules that will be in place.

Developed the web trust security principle and criteria for the company

I tested all critical issues introduced by different communications software, hardware and user settings. Ensuring that web sites performed according to design specifications.

I tested all ease of use attributes that make web sites useable and I proof read materials presented on the site.

I checked images, fonts, load sequence and time.

I carried out static tests on the various documents produced by the development team. i.e. the design and functional specification, the user specification and all other documents provided by and to the test team.

I was involved with the preparation of project documents, which include test plans, test approaches and test scripts, summary reports, and all other relevant test documentation. This was for every test phase.

I was involved with the determination and consideration of testing activities for given projects with special consideration of time scales.

I liaised with project members and management level engineers who were responsible for the development of the application under test.

I liaised with the development team responsible for the rectification of problems which included fixing bugs.

I tested all back office functions, which included dealing and registration, charging and commissions, handling payments and receipts and information that are posted to the general ledger.

I executed the test scripts.

Conducted regular supplier performance/appraisal audits to determine compliance with DHL Nigeria’s quality and information security standards.

Conducted quality assurance audits on the QMS, evaluated the effectiveness of the system and reported all identified non-conformance to Management team and recommended/evaluated appropriate corrective actions.

Liaised with and assisted external Consultants and QA Auditors in auditing the DHL Nigeria QMS and evaluated/acted upon recommendations of such audits to ensure prompt and effective closeout.

Prepared reports on quality of service levels using statistical techniques and other relevant indicators for management review i.e. maintaining and improving upon the company’s performance measurement system.

Defined, implemented and updated the Nigerian Information Security Policy in line with Regional (IASS) Policy and Nigerian business practices, while ensuring that DHL Nigeria conforms to, or exceeds in all areas, the Nigerian and Regional standards.

Audited and tracked the Nigerian IT Department against the Nigerian Information Security Policy and the information systems audit and control standards, reporting identified non-conformance to Nigerian Management team and recommending /evaluating appropriate corrective actions.

Liaised with and assisted both (internal & external) quality assurance and information systems auditors in auditing the Nigerian quality management and IT systems to ensure compliance with appropriate standards and the continued integrity of the Nigerian IT systems.

Designed, developed, maintained and tested the IT Contingency Plan to ensure that DHL Nigeria can recover swiftly and effectively in the event of a ‘disaster’.

Managed the Data Retention & Disposal Policy and ensured compliance by all entity staff, and also promoted IT security within DHL Nigeria to ensure that ALL employees have a good, basic understanding of information security and their responsibilities to it.

Managed information security incident reporting, liaising with the QISM and the Regional Office (RISM) on matters relating to IT Security to ensure a common and consistent approach.

Co-ordinated the editing and circulation of a fortnightly newsletter/magazine used to disseminate information within the region.

Advised the Business Process Owners with respect to all aspects of classification and ownership of data in applications, ensuring that the business recognises its responsibilities and role, thus, maintain the overall DHL Business Continuity Plan.

Designed, developed and maintained service level agreements between IT and the various business processes and monitored IT’s compliance with these agreements to ensure that all business processes are adequately supported by IT and are thus, able to meet daily business requirements.

Evaluated and acted upon the recommendations of any audit (external or internal) ensuring that all identified shortcoming related to information security are rectified within the shortest possible time frame.

Train all cadres of staff on all issues relating to Information Security and ensures an effective implementation of follow-up activities after the training companywide.

To maintain and develop the DHL Nigeria Quality Management (QMS)

Implementation and use of TQM techniques to ensure that the system consistently met the ISO 9002 requirement.

Member of the team that successfully developed and maintained the Quality Management System (QMS) for DHL International (Nigeria) Ltd (that met the requirements of ISO-9002, an audit that was conducted by SGS, UK and SON, Nigeria).

Provision of full Secretarial and Administrative support to
the Quality/BPR Manager

Maintenance of the Quality Management System (QMS) which meets the requirements of ISO-9002.