Adrian SMITH

Lean Six Sigma Consultant in the Process and Innovation Performance practice.

Working on a variety of continuous improvement initiatives at a number of clients in the following industry sectors:

- Retail and consumer goods
- Financial services
- Communications and high tech

Approved faculty trainer for Accenture's internal Green and Black Belt courses.

Certified Accenture Lean Six Sigma Master Black Belt II

Reporting to the EMEA Six Sigma Director and a member of the senior management team, I am responable for all Six Sigma activities in the UK. My principle activites are :

- working with senior leadership to develop strategy and identify Six Sigma opportunities
- training Green and Black Belts using material developed in-house
- overseeing cluster projects and initiatives
- coaching the Belt population

Reporting to the EMEA Six Sigma Director and a member of the senior management team, I am responable for all Six Sigma activities in France and all Business Simplification activities in EMEA. My principle activites are :

- working with senior leadership to develop strategy and identify Six Sigma opportunities
- training Green and Black Belts using material developed in-house
- overseeing cluster projects and initiatives
- coaching the Belt population

$942K of hard benefits realised in FY07
$24M of hard benefits realised in FY08
$4.5M of hard benefits realised in FY09

Six Sigma Master Black Belt within the Process Optimisation organisation.

Responsible for the advancement of the Six Sigma program by achieving customer satisfaction improvements, financial benefits and development of a continous improvement culture across the business as a whole.

Mission: Manage process improvement projects using the Six Sigma methodology.

- Coach Green Belt project leads
- Assist with project selection at all levels of the organisation

Results: More than $600,000 of financial benefits over 2 years

- 80% reduction in the cost of off-site data archiving
- 30% reduction in support call backlog
- 10% reduction of computer system installed base
- 50% reduction in IT system downtime

Mission : Manage a team of 25 systems administrators in 7 different countries

- Assure IT services for the 3000 Sun employees in the region
- Maage an annual budget of $3,000,000

Results : Improved the departments image and acheived significant improvements in service delivery

- Developed strong team spirit in a group of individuals from diverse cultural backgrounds
- Driving force behind streamlining the decision making process
- Developed personal development plans for senior engineering staff
- Trusted advisor to country management teams

Mission : Manage a team of 8 project managers in 4 European countries

Results : Successful implementation of a global IT infrastructure standardisation iniative

Mission : Implementation and monitoring of Corporate IT initiatives across the EMEA region

Results : Successful development and implementation of the department's Y2K plans

- Successful deployment of 10,000 thin client desktops across Europe
- All projects delivered on time and within budget

Mission : Technical support for the Sun offices in the UK

Results : Successfully completed operating systems upgrades of all server and desktop systems across the EMEA region

Mission : Design, administration and support of all telecoms and IT resources

Results : Design, contract negociation and installation of a WAN linking the UK and US offices

Mission : Development of the company's technical strategy and associated training courses

- Pre and post sales technical support for customer technical issues
- Developing and teaching technical training for staff and customers

Mission : Design and development of commercial software package and DOS, Window and Unix platforms